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cbajia Frequently Asked Questions

Everything Bangladesh players need to know about cbajia — from opening an account and depositing via bKash or Nagad, to cricket betting, slot games, bonuses, and staying safe while you play.

24 Questions Answered 18+ Platform English BDT Payments 24/7 Support

This page brings together the most common questions asked by cbajia players across Bangladesh. Whether you are new to the platform or a returning member looking for a specific answer, you will find clear, direct responses below. Topics cover account registration, payment methods including bKash, Nagad, Rocket, and Upay, game variety, bonus terms, platform security, and responsible gaming resources. If your question is not listed, our support team is available around the clock at [email protected].

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Account & Registration

Creating a cbajia account takes less than three minutes. Visit the cbajia Login page, click the registration option, and fill in your username, password, email address, and mobile number. You must be at least 18 years old and a resident of Bangladesh to register. Once submitted, you will receive a verification message to confirm your account.

cbajia requires a valid government-issued photo ID for account verification. Accepted documents include a National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad wallet showing your registered mobile number. Verification is typically completed within 24 hours of submission.

You can reset your cbajia password using the Forgot Password link on the login page. Enter your registered email address or mobile number, and cbajia will send a password reset link or OTP within a few minutes. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No — cbajia strictly allows only one account per person. Duplicate accounts violate the Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately to have the situation resolved.

To permanently close your cbajia account, send a written request to [email protected] from your registered email address. The support team will process the closure after verifying your identity. Any remaining balance must be withdrawn before closure. If you are closing your account due to gambling concerns, cbajia recommends activating self-exclusion instead, which provides the same protection while allowing you to reapply after the exclusion period.

Deposits & Withdrawals

To deposit via bKash on cbajia, log in to your account, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will be given a cbajia merchant number to send the funds to using the bKash Send Money or Payment option. Enter the transaction ID in the deposit form to confirm. Most bKash deposits are credited within 5 to 15 minutes.

Nagad deposits on cbajia are typically credited within 5 to 15 minutes during normal operating hours. The process is the same as bKash — select Nagad in the Deposit section, transfer the amount to the designated cbajia Nagad number, and enter the transaction reference in the deposit form. If your deposit has not appeared after 30 minutes, contact support with your Nagad transaction ID.

The minimum deposit on cbajia is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. These minimums are designed to be accessible for players across all income levels in Bangladesh.

To withdraw from cbajia, navigate to the Withdrawal section in your account dashboard, select your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer), enter the amount, and confirm. Your payment method must match the one you used for your most recent deposit. Withdrawals are processed within 1 to 4 hours for mobile wallets and 1 to 3 business days for bank transfers.

The minimum withdrawal amount on cbajia is ৳500 for all payment methods, including bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum is ৳1,000. There is no withdrawal fee charged by cbajia, though your bank or mobile wallet provider may apply their own standard transaction charges.

cbajia does not charge any platform fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard service charges for the transaction on their end. cbajia recommends checking your provider's current fee schedule if you want to calculate the exact amount you will receive.

Games & Gameplay

Yes — cbajia covers Bangladesh Premier League (BPL) matches extensively, including pre-match and live in-play betting markets. You can bet on match winners, top batsmen, over/under totals, and other popular markets. IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers are also available on cbajia's cricket betting section throughout the season.

cbajia offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel slots, modern 5-reel video slots, progressive jackpot slots, and Megaways titles. New games are added regularly. You can browse the full collection and filter by provider or theme in the Slots section of the cbajia platform.

Yes — cbajia Casino features a full live dealer section powered by providers including Evolution Gaming and Ezugi. Games available include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and game show titles like Crazy Time and Dream Catcher. Live tables run 24 hours a day with professional dealers streamed in real time.

cbajia is fully optimised for mobile browsers on both Android and iOS devices. The platform adapts automatically to any screen size, so you can access all games, deposit and withdraw funds, and manage your account directly from your smartphone without needing to download a separate app. A stable internet connection via mobile data or Wi-Fi is sufficient.

Return to Player (RTP) varies by individual slot title on cbajia, but most games from major providers fall in the range of 94% to 97%. RTP is a long-term statistical average and does not guarantee individual session outcomes. Each game's RTP is set by the provider and certified by independent testing labs. You can find the RTP for specific titles in the game's information or paytable section.

Bonuses & Promotions

cbajia offers a welcome bonus for new players on their first deposit. Bonus amounts, percentages, and qualifying minimums are displayed on the promotions page at the time of registration. All welcome bonuses at cbajia come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before accepting any offer.

A wagering requirement means you must bet a specified multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus funds before withdrawal is permitted. cbajia displays the wagering requirement clearly in each bonus offer's terms and conditions.

cbajia rewards regular players through an ongoing loyalty programme where points are earned on real-money wagers across all game categories including slots, cricket betting, and live casino. Accumulated points can be exchanged for bonus credits or other rewards. Higher activity levels unlock VIP tiers with benefits such as faster withdrawals, dedicated account management, and exclusive promotions.

Safety & Responsible Gaming

cbajia uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform. Player funds are held in segregated accounts separate from operational funds. All games are sourced from certified providers that use independently verified Random Number Generators (RNG) to ensure fair outcomes. cbajia does not share personal data with third parties without player consent.

cbajia operates as an online gaming platform and uses safe, encrypted technology to provide its services. As with all online gaming in Bangladesh, players are responsible for understanding and complying with their local regulations. cbajia does not make specific legal claims on behalf of individual players but maintains a safe, secure, and transparent platform environment.

The minimum age to register and play on cbajia is 18 years. This is a strict requirement and applies to all players regardless of their location within Bangladesh. cbajia verifies player age as part of the KYC process, and any account found to belong to a person under 18 will be closed immediately with all funds returned to the verified payment source.

You can activate self-exclusion on cbajia by logging into your account and navigating to the Responsible Gaming section of your account settings. Self-exclusion periods range from 6 months to permanent. If you need to self-exclude urgently and cannot access your account, email [email protected] directly and the team will process the exclusion immediately, 24 hours a day, 7 days a week.

cbajia customer support is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. You can reach the team by emailing [email protected]. For responsible gaming requests such as self-exclusion or account limits, cbajia prioritises these enquiries and aims to respond within one hour. All communications are handled confidentially.
Why cbajia

A Platform Built for Bangladesh Players

Everything on cbajia is designed around the needs of players in Dhaka, Chittagong, Sylhet, Khulna, and across the country.

Mobile-First Experience

cbajia runs smoothly on any Android or iOS browser. No app download needed — just open, log in, and play from anywhere in Bangladesh on mobile data or Wi-Fi.

Local Payment Methods

Deposit and withdraw using bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT) with no platform fees charged by cbajia.

Cricket Betting Coverage

Full BPL, IPL, and T20 World Cup betting markets including live in-play options. Pre-match and in-play odds on every Bangladesh Tigers international fixture.

256-Bit SSL Security

Every connection to cbajia is encrypted with industry-standard SSL. Your personal details and payment data are protected at all times, on every device.

24/7 Support in English

The cbajia support team is available every day of the year, including Eid and public holidays. Reach us at [email protected] for fast, confidential assistance.

Responsible Gaming Tools

cbajia provides deposit limits, session time reminders, cooling-off periods, and self-exclusion options to help all players maintain a healthy relationship with gaming.

Still Have a Question?

If you could not find the answer you were looking for in the FAQ above, our support team is available around the clock. Send your enquiry to the address below and we will get back to you as quickly as possible — typically within one hour for urgent account or payment issues.

[email protected]

Available 24/7 — Bangladesh Standard Time (BST, UTC+6)

Ready to Play at cbajia?

Browse our full range of cricket betting, slot games, and live casino tables. cbajia is open 24/7 for players across Bangladesh aged 18 and above.

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